Refund & Returns Policy
Learn about our refund, replacement, return, cancellation, and shipping-protection guidelines for laboratory research compounds.
At Sunline Aminos, product quality and research integrity are important to us. Due to the nature of laboratory research compounds, all sales are generally final. Eligible order issues may qualify for a refund or replacement.
All Sales Are Final
Research compounds cannot generally be returned after shipment because storage, handling, and product integrity can no longer be verified.
Returns are not accepted for:
- Opened, used, altered, or compromised products.
- Incorrect selections or changes of mind.
- Improper storage or handling after delivery.
- Personal expectations or unauthorized product use.
Refund & Replacement Eligibility
Sunline Aminos may approve a refund, replacement, or store credit for verified order issues, including:
- Incorrect Items: The wrong product was supplied.
- Damaged Products: Items arrived broken, leaking, or visibly damaged.
- Missing Items: Confirmed products were not included in your shipment.
- Lost Shipments: Claims may be reviewed according to the shipping protection terms below.
Please report damaged, incorrect, or missing items within 7 days of delivery. Lost-shipment claims should be reported within 7 days of carrier confirmation of loss, where applicable.
Shipping Protection & Lost Packages
Optional Shipping Protection
Customers may purchase optional shipping protection during checkout for additional coverage against qualifying lost shipments, subject to the protection terms displayed at checkout.
If shipping protection is declined, Sunline Aminos does not voluntarily provide additional lost-shipment coverage. Claims remain subject to applicable law and any mandatory consumer rights.
Please contact our support team if your shipment is missing or carrier tracking indicates a delivery issue.
Non-Refundable Situations
Refunds or replacements are generally not available for:
- Packages stolen or misplaced after confirmed delivery.
- Incorrect or incomplete shipping addresses supplied by customers.
- Products damaged through improper handling after delivery.
- Delays caused by weather, carrier issues, or customs.
- Orders canceled after fulfillment or shipment.
These limitations apply subject to applicable consumer protection laws and any rights that cannot legally be excluded.
How to Request Assistance
To report an eligible order issue, contact Sunline Aminos Support and provide:
- Your order number and registered email address.
- A brief description of the issue.
- Clear photos of damaged or incorrect items, when applicable.
- Relevant tracking or delivery information.
Our team will review your request and may ask for additional information before making a decision.
Cancellations & Approved Refunds
Cancellation requests must be submitted before an order enters fulfillment or shipment. Cancellations are not guaranteed once processing begins.
If a refund is approved, it will be processed through an available payment method. Processing times may vary depending on the payment provider. Original shipping costs are generally non-refundable, except where required by law.
Research Use Only
All Sunline Aminos compounds are supplied exclusively for laboratory research and analytical applications. Products are not intended for human or animal consumption, therapeutic use, clinical use, diagnostic use, or unauthorized consumer applications.
Policy Updates
Sunline Aminos may update this policy to reflect changes in fulfillment procedures, shipping, business operations, or legal requirements. The latest version will be published on our website.
Need Help With an Order?
For questions about refunds, replacements, damaged products, or shipping issues, please contact the Sunline Aminos Support Team through our website's contact page.
